Royal Mail and TikTok Shop have announced a new partnership aimed at powering the next wave of growth for British small businesses and online sellers.
The collaboration, effective 9 October 2025, will see Royal Mail become TikTok Shop’s primary UK delivery partner, connecting one of Britain’s most trusted logistics networks with one of the world’s fastest-growing digital commerce platforms.
The move will give more than 200,000 UK-based TikTok Shop sellers access to Royal Mail’s full range of services – from parcel collections and tracked delivery to drop-off points and compensation cover – through a seamless integration designed to make online selling easier, faster, and more reliable.
TikTok Shop UK has seen triple-digit growth in 2024, as the platform’s blend of social content and e-commerce continues to attract creators, entrepreneurs, and established retailers.
By linking directly with Royal Mail, sellers across the country — from side hustlers to high street brands — will now be able to offer customers a greater choice of delivery options and enhanced reliability.
Royal Mail operates the UK’s largest parcel network, with almost 24,000 collection and drop-off points nationwide. This includes 8,000 Royal Mail Shop stores, 11,500 Post Office branches, 2,000 parcel lockers, 1,400 parcel postboxes, and 1,200 customer service points. Customers can also post smaller parcels via 115,000 standard postboxes and request proof of posting through the Royal Mail app.
Combined with Royal Mail’s ability to collect from every UK address, the deal gives TikTok Shop sellers what the companies call “the most comprehensive last-mile delivery network in the country”.
Jan Wilk, Head of TikTok Shop UK, said the partnership underlines the platform’s mission to help British entrepreneurs grow their businesses.
“Our goal is to provide British businesses with the tools they need to thrive. This partnership with Royal Mail combines our platform’s reach with a delivery network that is synonymous with trust and reliability,” Wilk said.
“Together, we are empowering sellers of all sizes to reach customers across the UK more efficiently than ever before.”
Saadi Al-Soudani, Chief Commercial Officer at Royal Mail, said the partnership was a natural fit for both brands.
“We are thrilled to announce our new partnership with TikTok Shop and to support the incredible ecosystem of entrepreneurs on the platform,” he said.
“By becoming the primary carrier in the UK, we are making it easier for sellers to connect with their customers through our extensive and trusted nationwide network. This is about delivering growth for British businesses and providing the brilliant service their customers expect.”
The partnership represents a major boost for the UK’s fast-growing creator and small business economy, which has seen thousands of individuals turn to platforms like TikTok Shop to launch and scale e-commerce ventures.
Analysts say that integrating fulfilment and delivery through a national postal provider could streamline logistics for independent sellers and enhance consumer confidence in social commerce purchases.
As digital retail continues to evolve, the collaboration positions both TikTok Shop and Royal Mail at the centre of a growing movement that blends creativity, entrepreneurship, and e-commerce convenience.
Read more:
Royal Mail and TikTok Shop join forces to boost small British businesses