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Frank Elsner Builds Big Ideas Through Steady Action
Business

Frank Elsner Builds Big Ideas Through Steady Action

by February 4, 2026

Big ideas often get credit for changing careers and industries. But ideas alone do nothing without follow-through. Frank Elsner’s career shows how steady action, applied over time, can turn practical ideas into real results.

His path is not built on sudden wins. It is built on discipline, learning, and showing up prepared.

Today, Elsner serves as Chief of Safety and Security for the Natural Factors Group of Companies. His work reflects decades of experience across high-pressure roles, leadership positions, and continuous education. Along the way, he has focused on one core belief: simple ideas work best when they are practiced every day.

Early Experiences That Shaped His Thinking

Frank Elsner was born in Germany and moved to Canada in 1965. He grew up in Vancouver and later in Oliver, British Columbia. Sports played a major role in his early life. He wrestled competitively and ranked second in the province in his weight class. He also played rugby and soccer.

“Wrestling taught me patience,” he says. “You don’t rush your way to success. You earn it one move at a time.”

By age 17, he became a certified expert diver. This early skill later shaped parts of his professional work. He also served as student council president, gaining early exposure to leadership and responsibility.

“At the time, I didn’t think of it as leadership,” he says. “I just wanted things to run better.”

These experiences formed the base of how he approaches ideas today. Start small. Stay focused. Learn from pressure.

Learning to Turn Ideas Into Action

Frank’s career unfolded across a wide range of demanding roles. He worked in undercover assignments, investigations, intelligence operations, dive teams, tactical environments, and senior leadership positions. Each role forced him to think clearly under stress.

“Undercover work taught me awareness,” he explains. “Tactical work taught me teamwork. Intelligence work taught me patience.”

Rather than chasing titles, he chose assignments that stretched his skills. This helped him develop ideas that were tested in real conditions. One example is his continued use of short debriefs.

“After anything important, I ask three questions,” he says. “What worked. What didn’t. What needs to change. It keeps you honest.”

This simple habit followed him into leadership roles and later into the private sector. It became a way to turn experience into improvement.

Education as a Tool for Better Thinking

Frank returned to school as a mature student at Lakehead University. He completed a four-year Political Science degree in three years while working full time. The experience reshaped how he approached problem-solving.

“Going back to school at 32 was hard,” he says. “But it forced me to slow down my thinking.”

More than two decades later, he earned a Master of Public Administration from Western University. This helped him connect ideas with systems.

“Big ideas only matter if you can make them work,” he says. “Education helped me understand how policy, people, and structure fit together.”

His academic journey reinforced a pattern in his life. When he lacked a tool, he went and learned it.

Applying Big Ideas in the Private Sector

As Chief of Safety and Security for Natural Factors Group of Companies, Frank applies lessons from decades of experience. His focus is not on complex systems. It is on culture, clarity, and awareness.

“Safety isn’t just about rules,” he says. “It’s about how people think when no one is watching.”

One of his key ideas is that clarity beats speed. He believes rushed decisions often create more work later.

“Patience will take you further than adrenaline,” he says.

He also encourages leaders to create space for silence.

“Silence is underrated,” he explains. “You learn more when you listen.”

These ideas influence how teams communicate, respond to risk, and make decisions under pressure.

Habits That Keep Ideas Alive

Frank credits much of his consistency to small personal habits. One is writing things down by hand, a practice he adopted during university.

“Handwriting forces you to slow down,” he says. “It helps ideas stick.”

Another is finding ways to reset. For Frank, that reset comes from motorcycle riding.

“When you’re riding, you’re fully present,” he says. “It clears the noise.”

These habits help him stay focused and grounded, even in demanding roles.

A Career Built Through Consistency

Frank Elsner’s career shows that big ideas do not need big speeches. They need practice. His story is one of steady progress shaped by discipline, learning, and reflection.

“Most big ideas start as small habits,” he says. “If you repeat them long enough, they become part of who you are.”

Rather than chasing attention, Frank focused on execution. That focus allowed his ideas to grow quietly but effectively, shaping his career and the organizations he serves.

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Frank Elsner Builds Big Ideas Through Steady Action

February 4, 2026
Peter Jones buys American Golf as Dragons’ Den star expands retail empire
Business

Peter Jones buys American Golf as Dragons’ Den star expands retail empire

by February 4, 2026

Peter Jones has added the American Golf chain to his growing business empire, snapping up the UK’s largest golf retailer in a deal that marks a new chapter for the loss-making brand.

The Dragons’ Den investor, a keen golfer who is said to play off a handicap of eight, has agreed to acquire American Golf from private equity group Endless, which has owned the business since 2018. Financial terms of the deal have not been disclosed.

Founded in 1978, American Golf operates more than 80 stores across the UK and employs over 1,000 staff. The retailer sells clubs, equipment, clothing and footwear from leading brands including TaylorMade, Callaway, Titleist and Nike, and generates annual revenues of around £135 million.

Despite its scale, the business has struggled to return to profitability, posting losses of £5 million last year following a £5.5 million loss the previous year. Jones is understood to see significant potential in strengthening the chain’s digital and online offering as part of a wider turnaround strategy.

Jones, whose portfolio also includes the Jessops camera chain, said the acquisition had personal as well as commercial appeal. “Golf has always been a personal passion of mine, so acquiring American Golf feels especially meaningful,” he said. “It’s a brand that truly understands golfers, from beginners to seasoned players, and has played an important role in the UK golf community for decades.”

American Golf’s chief executive, Nigel Oddy, said the deal would support the company’s long-term growth ambitions. “Joining forces with Peter Jones marks an exciting new chapter for American Golf,” he said. “It will enable us to continue to accelerate our growth strategy and further our ambition of becoming the ultimate one-stop destination for everything a golfer requires.”

Oddy also thanked Endless for its backing over the past eight years, during which time the private equity firm invested in modernising stores and supporting the brand through a challenging retail environment.

David Isaacs, managing director at Endless, said: “We are incredibly proud of American Golf’s evolution during our ownership and to see it go from strength to strength with a clear trajectory for future growth under Peter’s stewardship.”

The deal underscores Jones’s continued appetite for well-known but underperforming consumer brands, particularly those with strong communities and opportunities to scale online.

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Peter Jones buys American Golf as Dragons’ Den star expands retail empire

February 4, 2026
Pinterest sacks engineers after internal tool exposed laid-off staff during AI-driven cuts
Business

Pinterest sacks engineers after internal tool exposed laid-off staff during AI-driven cuts

by February 4, 2026

Pinterest has dismissed two engineers after they created and shared a software tool that identified colleagues who had been made redundant during a recent round of job cuts, according to reports.

The digital pinboard company announced earlier this month that it would cut about 15 per cent of its workforce, roughly 700 roles, as chief executive Bill Ready said the business was “doubling down on an AI-forward approach”. Pinterest did not disclose which teams would be affected by the reductions.

Following the announcement, two engineers wrote custom scripts that accessed internal systems to flag when employee accounts were deactivated, effectively revealing the names and locations of staff who had lost their jobs. The information was then shared more widely, prompting the company to take disciplinary action.

A Pinterest spokesperson said the engineers had “improperly accessed confidential company information” and described the actions as a clear breach of company policy and a violation of affected employees’ privacy. It remains unclear whether the data was shared solely with colleagues inside the business or beyond the company.

The scripts targeted internal communication and access tools, according to the BBC, citing a source familiar with the incident. The code reportedly triggered alerts when employee names were removed from internal systems.

Pinterest has been ramping up investment in artificial intelligence to improve personalisation for users and automate tools for advertisers. However, investor confidence has been shaken, with shares down more than 20 per cent this year as markets weigh the competitive threat posed by newer and more advanced AI platforms.

Ready told staff in an internal meeting that while debate and dissent were healthy, employees who fundamentally disagreed with the company’s direction should consider their future elsewhere, according to CNBC, which first reported the firings.

The incident comes amid a broader wave of job losses across the tech sector as companies restructure around AI. Last week, Amazon announced a further 16,000 redundancies worldwide, while Meta said it would cut more than 1,000 roles from its Reality Labs division. Design software maker Autodesk has also confirmed plans to shed around 1,000 jobs this month.

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Pinterest sacks engineers after internal tool exposed laid-off staff during AI-driven cuts

February 4, 2026
How Digital Gaming Trends Are Reshaping Modern Entertainment Businesses
Business

How Digital Gaming Trends Are Reshaping Modern Entertainment Businesses

by February 4, 2026

We explore how digital gaming—especially crypto-enabled formats—is influencing audience behavior, monetization, and engagement strategies for today’s entertainment-focused businesses.

Over the past few years, digital entertainment has shifted from a passive experience into something far more interactive, personalized, and data-driven. From streaming platforms to mobile games, audiences now expect choice, speed, and a sense of control over how they spend their time—and money. For business owners and operators watching these trends, gaming has become one of the most revealing indicators of where digital engagement is heading next.

At Business Matters, we spend a lot of time covering how consumer behavior impacts modern businesses, particularly those operating online or in highly competitive digital markets. Gaming is no longer a niche hobby; it’s a mainstream entertainment channel influencing payment preferences, loyalty models, and even brand trust. Understanding how these dynamics work helps our readers make smarter decisions about where opportunities—and risks—are emerging.

One area drawing particular attention is crypto-enabled gaming, where transparency, speed, and global access change how users interact with platforms. For readers looking to understand practical examples of this shift, resources like where to play keno with bitcoin online illustrate how traditional game formats are being reimagined for modern, digitally fluent audiences.

Why This Topic Matters Now

Digital entertainment businesses are operating in an environment where user expectations evolve faster than ever. Audiences compare experiences across apps, platforms, and industries, not just within gaming itself. That makes it critical to understand why certain formats gain traction while others struggle to retain attention.

At a glance, this article is especially useful for:

Entrepreneurs and small business owners exploring digital or entertainment-led revenue models
Marketers and product teams trying to understand user engagement patterns
Investors and strategists tracking where consumer spending habits are shifting
Operators looking to build trust and loyalty in competitive online spaces

We’re well positioned to unpack this topic because we regularly help our readers connect consumer trends with real-world business impact—turning abstract shifts into actionable insight.

Core Benefits and Practical Impact for Businesses

When businesses understand how modern gaming ecosystems work, they gain insight into far more than entertainment preferences. They see how users respond to friction, rewards, transparency, and choice.

Some of the key benefits include:

Clearer engagement signals: Gaming platforms provide immediate feedback on what users enjoy, abandon, or repeat.
Stronger loyalty models: Well-designed reward systems encourage repeat interaction without relying on aggressive promotions.
Improved payment experiences: Digital-native users value speed, privacy, and flexibility—lessons that extend beyond gaming.
Reduced churn: When users feel in control, they’re more likely to stay engaged long-term.
Better product design decisions: Observing gaming behavior helps businesses prioritize usability and simplicity.

For many of our readers, these benefits translate directly into better customer retention, more predictable revenue, and fewer costly experiments based on guesswork.

From Information to Insight: Spotting the Right Signals

One of the most valuable lessons gaming teaches us is how to read behavioral signals. It’s not just what users say—they show us what matters through their actions.

For example:

Choice-driven behavior: When users are given multiple formats or payment options, the most-used ones reveal where comfort and trust lie.
Session length patterns: Short, repeat visits often indicate higher satisfaction than long, one-off sessions.
Feature adoption: Tools that are discovered organically tend to deliver more long-term value than those pushed aggressively.

We often encourage readers to apply this thinking beyond gaming. Whether you run an e-commerce site, a content platform, or a service business, the same principle applies: patterns beat opinions. Watching what people actually do helps refine strategy far more effectively than relying on assumptions.

Applying These Ideas Across the Full Journey

Pre-Phase: Planning and Preparation

Before launching new features or offers, it’s essential to define what success looks like. Are you aiming for longer engagement, more frequent visits, or higher trust? At BM Magazine, we regularly stress the importance of aligning goals with genuine user value rather than vanity metrics.

Active Phase: Real-Time Experience

During the user’s active experience—whether they’re browsing, playing, or transacting—simplicity matters. Gaming platforms succeed when interfaces are intuitive and rewards are clear. Businesses can apply this by reducing unnecessary steps, explaining value upfront, and avoiding clutter that distracts from the core experience.

Post-Phase: Review and Improvement

After interaction comes reflection. Successful platforms analyze what worked and adjust quickly. We advise our readers to build lightweight review processes: look at engagement data, gather qualitative feedback, and iterate. Over time, this creates a cycle of continuous improvement rather than one-off optimizations.

Expert Validation from a Credible Source

Industry research reinforces the importance of user-centric digital experiences. Insights published by Harvard Business Review highlight that companies investing in seamless, trust-based digital interactions consistently outperform those that focus solely on short-term acquisition. Their analysis shows that reducing friction and increasing transparency leads to higher lifetime value and stronger brand loyalty, supporting the approach we’re outlining here.

Best Practices We Recommend

Based on what we see across digital entertainment and business trends, we suggest:

Start with clear, realistic goals tied to user value, not hype.
Keep experiences simple so users don’t feel overwhelmed or misled.
Focus on trust-building elements like transparency and control.
Use data to guide decisions, but interpret it in human terms.
Respect user time, budgets, and boundaries at every touchpoint.
Review performance regularly and refine rather than overhaul.

These principles apply whether you’re building a platform, marketing a product, or evaluating new digital opportunities.

Looking Ahead: What’s Next for Digital Entertainment Businesses

Looking forward, we expect to see smarter personalization, more flexible payment models, and stronger community-driven experiences across digital entertainment. As technology matures, users will gravitate toward platforms that feel fair, intuitive, and aligned with their preferences.

We’re excited about these developments because they reward businesses that take a thoughtful, long-term approach. At BM Magazine, our role is to help readers understand these shifts early, cut through the noise, and apply insights in ways that make sense for their goals.

By approaching digital gaming and entertainment trends with structure and curiosity, businesses can build experiences that are not only profitable, but genuinely valued by the audiences they serve.

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How Digital Gaming Trends Are Reshaping Modern Entertainment Businesses

February 4, 2026
‘Growth isn’t chased. It’s engineered’: How NEO Innovations is helping U.S. brands scale into the UK
Business

‘Growth isn’t chased. It’s engineered’: How NEO Innovations is helping U.S. brands scale into the UK

by February 4, 2026

E-commerce success is often misunderstood. Many brands equate short-term sales spikes with real growth, assuming that more ad spend and more traffic will naturally translate into scale.

In reality, sustainable expansion requires something far less glamorous and far more difficult: structure, clarity, and systems that continue to work long after the first click.

That distinction became clear during a recent conversation with Waleed Najam, CEO of NEO Innovations, one of the fastest-evolving digital growth companies operating across the U.S. and UK markets. What stood out wasn’t a fixation on metrics or tactics, but the way Najam and his team think about scale itself.

“Growth isn’t something you chase,” Najam explains. “It’s something you design.”

Over the past year, that philosophy has been formalised into an AI-powered e-commerce framework built to solve a problem most brands never quite name: fragmented growth. Rather than layering new tactics on top of old ones, NEO Innovations focuses on replacing reactive decision-making with a repeatable system, one capable of supporting expansion into competitive international markets like the UK.

From U.S. traction to UK scale

For U.S. brands, the UK represents both opportunity and friction. With more than 62 million e-commerce users and over 90% of internet users shopping online regularly, the market is large, digitally mature, and highly competitive. On the surface, it looks familiar. In practice, it behaves very differently.

Najam has overseen the UK expansion of multiple U.S.-based brands, and those experiences have shaped how NEO Innovations approaches cross-border growth. “The mistake most brands make is assuming the UK is just a smaller version of the U.S.,” he says. “The mechanics might be similar, but the psychology isn’t.”

UK consumers tend to prioritise reliability, value, and service longevity over short-term trends. While mobile commerce and social discovery mirror U.S. patterns, purchasing decisions are more deliberate, and retention plays a far larger role in long-term profitability.

That insight has forced a shift in how brands are structured once they enter the UK market. Instead of leaning heavily on aggressive acquisition, NEO Innovations reorients brands around lifetime value, trust, and localisation, without diluting their core identity.

Designing for similarity without sameness

There are, of course, clear parallels between the two markets. Mobile shopping continues to dominate. Direct-to-consumer models, influencer-led discovery, and social commerce remain powerful growth levers on both sides of the Atlantic.

The difference lies in emphasis.

“In the U.S., speed is often rewarded,” Najam says. “In the UK, consistency is.” That distinction shapes everything from creative direction to funnel structure. Brands that succeed are those willing to slow down just enough to build credibility, through clearer messaging, localised content, and a customer experience that feels intentionally designed for the market it serves.

Rather than transplanting U.S. strategies wholesale, NEO Innovations rebuilds growth systems specifically for UK behaviour, aligning acquisition, conversion, and retention as a single operating model rather than disconnected functions.

Technical practices for scaling in the UK market

When U.S. brands expand into the UK, success is often determined less by creative ambition and more by technical discipline. At NEO Innovations, these operational decisions are treated as foundational rather than optional. They form the infrastructure that allows growth to compound instead of fragment.

1. Separate domains for SEO

One of the key technical practices for U.S. brands entering the UK market is the use of a separate domain (e.g., .co.uk) for SEO optimization. From an SEO perspective, it strengthens geographic relevance and improves visibility for location-specific search queries. From a consumer perspective, it signals legitimacy.

UK customers are far more likely to trust and engage with a website that feels native to their market. A local domain reduces friction, improves click-through rates, and lays the groundwork for long-term organic growth rather than short-lived traffic spikes.

2. Separate Facebook Pixel and ad accounts

NEO Innovations insists on maintaining a completely separate tracking and ad infrastructure for the UK market. A dedicated Facebook Pixel and individual ad accounts ensure that data remains clean, behaviour is accurately attributed, and optimisation is driven by UK-specific signals rather than blended global averages.

This separation allows campaigns to be trained on real local behaviour, resulting in sharper segmentation, more relevant messaging, and stronger return on ad spend over time.

3. Localised ad campaigns

Effective localisation goes beyond changing currency symbols or spelling conventions. Campaigns built for the UK market must reflect local culture, seasonal moments, purchasing psychology, and media consumption habits.

By running UK-specific campaigns through dedicated ad accounts, brands are able to test creative angles that resonate locally, align messaging with British consumer expectations, and achieve higher relevance scores across platforms. The result is not just better performance metrics, but a brand presence that feels considered rather than imported.

4. Building local communities and partnerships

One of the most underestimated drivers of cross-border growth is trust. Waleed Najam’s framework prioritises the development of local communities through partnerships with UK-based influencers, creators, and industry voices who already command credibility within their audiences.

These collaborations accelerate market entry by embedding brands within existing ecosystems rather than forcing awareness from the outside. For both the U.S. and UK markets, authentic advocacy consistently outperforms generic reach, particularly when brands are establishing themselves in unfamiliar territory.

Where AI fits and where it doesn’t

AI is central to NEO Innovations’ framework, but not in the way many expect. Rather than replacing judgment, it sharpens it.

The company uses AI to detect creative fatigue, identify funnel drop-offs, and surface behavioural patterns that would otherwise be missed. Perhaps most critically, it allows teams to localise faster, adapting messaging and strategy in near real time as UK-specific data comes in.

“AI doesn’t make decisions for us,” Najam says. “It removes the noise so we can make better ones.”

That clarity is particularly valuable in cross-border expansion, where assumptions can quickly become expensive mistakes.

Building something that lasts

The outcome of this approach isn’t just improved performance. It’s predictability.

Brands that once operated reactively begin to run on systems where each layer, traffic, conversion, and retention, supports the next. Growth becomes less volatile, less exhausting, and far more controllable.

Most e-commerce businesses don’t fail because their products are weak. They fail because the systems around those products never mature. NEO Innovations’ framework is designed to evolve as brands do, replacing short-term wins with infrastructure capable of sustaining long-term scale.

As Najam continues to expand operations across the UK and into the EU in 2026, the thesis remains consistent: success belongs to brands that stop chasing growth and start engineering it.

In a market growing louder and more competitive by the year, that discipline may be the most valuable advantage of all.

 

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‘Growth isn’t chased. It’s engineered’: How NEO Innovations is helping U.S. brands scale into the UK

February 4, 2026
Santander attacks FCA ‘overreach’ as UK car finance scandal bill passes £460m
Business

Santander attacks FCA ‘overreach’ as UK car finance scandal bill passes £460m

by February 4, 2026

Santander has renewed its criticism of the City watchdog after its compensation bill for the UK motor finance scandal climbed above £460 million, as the bank’s Spanish parent pressed ahead with a surprise $12 billion takeover in the United States.

The UK arm of Santander said it had set aside a further £183 million to cover compensation linked to unfair car loan commission arrangements between lenders and dealers, taking its total provision for the scandal to £461 million.

However, the lender accused the Financial Conduct Authority of regulatory overreach, arguing that the proposed redress scheme goes beyond reversing customer harm and risks creating wider economic damage.

Santander said the regulator’s plans for a compensation programme, which could total as much as £11 billion across the industry, lack sufficient clarity and extend beyond addressing proven financial loss. The bank warned that the proposals could ultimately harm consumers, jobs and competition in the lending market.

Mike Regnier, chief executive of Santander UK, has previously urged the government to intervene, arguing that the current framework risks unintended consequences. Last October, the lender cancelled a scheduled quarterly results update, citing uncertainty over the FCA’s approach to redress.

Despite the growing compensation bill, Santander UK reported a 14 per cent increase in pre-tax profits for 2025 to £1.5 billion, underlining the resilience of its domestic business. Its parent company, Banco Santander, posted a 12 per cent rise in net profits to a record €14.1 billion (£12.1 billion) for the year.

The fresh regulatory clash comes as Banco Santander accelerates its expansion in Anglo-Saxon markets. On Tuesday night, the group announced a $12.2 billion cash-and-shares takeover of Webster Bank, a move that will create the tenth-largest commercial and retail banking group in the United States.

The acquisition will significantly reshape Santander’s US presence, adding around 200 branches and shifting the business beyond its historical focus on near-prime and sub-prime car lending. Once completed, the enlarged US operation will have assets of approximately $327 billion (£238 billion), with $185 billion in loans and $172 billion in deposits.

Ana Botín, executive chair of Banco Santander, described the deal as an important strategic step that would strengthen the group’s US franchise, improve profitability and generate cost efficiencies. However, investors appeared cautious, with Santander’s shares falling around 3 per cent in early trading following the announcement.

The Webster transaction follows a series of recent acquisitions by Santander. In July, the group agreed to buy UK high street lender TSB from rival Sabadell for £2.6 billion, a deal that will make Santander the UK’s third-largest bank by personal current account deposits, behind Lloyds and NatWest.

The TSB takeover will bring five million customers, 175 branches and around 5,000 staff into Santander UK, which already serves roughly 14 million customers through about 350 branches. Analysts are watching closely to see whether the group moves to cut overlapping roles, rationalise branches or retire the 215-year-old TSB brand as integration progresses.

With regulatory pressure mounting at home and aggressive expansion continuing overseas, Santander now finds itself balancing political scrutiny, consumer redress and shareholder expectations across multiple markets.

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Santander attacks FCA ‘overreach’ as UK car finance scandal bill passes £460m

February 4, 2026
Post Office to receive £104m taxpayer bailout to cover historic IR35 breach
Business

Post Office to receive £104m taxpayer bailout to cover historic IR35 breach

by February 4, 2026

Post Office Limited is set to receive more than £104 million in taxpayer support after being hit with a substantial bill for historic non-compliance with off-payroll working rules, commonly known as IR35.

A newly published government document confirms that the Department for Business and Trade will provide up to £104,441,881 to cover the Post Office’s outstanding tax liability to HM Revenue & Customs. The funding will be paid directly to HMRC after officials concluded that the Post Office is “not in a position to fund it” itself.

The disclosure, published on 29 January 2026, appears in a notice from the Subsidy Advice Unit, which has accepted a request to advise on the legality and proportionality of the proposed subsidy. The document confirms that the support relates to the Post Office’s historic handling of contractors under the off-payroll working regime, alongside other legacy issues including those linked to the Horizon IT system.

The scale of the liability has grown significantly over time. In its 2023/24 annual report, the Post Office made a £72 million provision following an HMRC review into how it had classified contractors and freelancers. That provision increased to £101 million in its 2024/25 accounts, with the organisation stating it expected the matter to be settled during the 2025/26 financial year.

The Post Office is not alone in facing large IR35-related tax bills. In recent years, several major public sector bodies, including Defra, the Ministry of Justice, the Home Office and the Department for Work and Pensions, have disclosed liabilities linked to off-payroll non-compliance, with combined totals running well beyond £200 million.

Seb Maley, chief executive of IR35 specialist Qdos, described the Post Office bill as extraordinary. He said the figures were more commonly associated with football transfers than tax compliance failures and suggested it could be the largest IR35 liability ever issued to a single organisation.

Maley questioned how such widespread misclassification could occur across public bodies, pointing to what he described as a systemic failure in assessing employment status. He said the case raised serious doubts about whether proper IR35 assessments had been carried out and warned against over-reliance on HMRC’s Check Employment Status for Tax (CEST) tool.

While government-owned organisations can ultimately rely on Treasury support when liabilities emerge, Maley warned that private sector firms do not have the same safety net. He said the Post Office case should act as a stark reminder to businesses of the financial risks associated with getting IR35 wrong.

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Post Office to receive £104m taxpayer bailout to cover historic IR35 breach

February 4, 2026
Women in tech and finance face higher risk of AI job losses, City of London report warns
Business

Women in tech and finance face higher risk of AI job losses, City of London report warns

by February 4, 2026

Women working in technology and financial services are at greater risk of losing their jobs to artificial intelligence and automation than men, according to a new report from the City of London Corporation.

The study found that “mid-career” women – typically with five or more years’ experience – are being disproportionately exposed to job displacement while also being overlooked for emerging digital roles due to rigid hiring practices and automated recruitment screening.

Women remain under-represented across tech and financial and professional services, and the report warns that the rapid adoption of AI risks widening gender inequality in the workforce unless employers rethink how they recruit, retain and retrain staff.

According to the City of London Corporation, many experienced women are being sidelined by CV-screening tools and recruitment processes that fail to account for career breaks linked to childcare or caring responsibilities. Automated systems often prioritise uninterrupted career histories and narrowly defined technical experience, disadvantaging women who have stepped away from work or moved into non-technical roles.

As a result, female applicants are frequently excluded at the earliest stages of hiring, even where their transferable skills and experience could be adapted for digital roles.

The report calls on employers to shift their focus away from rigid job specifications and towards skills-based hiring, placing greater emphasis on aptitude, adaptability and potential rather than linear career paths.

The research estimates that around 119,000 clerical roles across tech, finance and professional services, positions predominantly held by women, are likely to be displaced by automation over the next decade.

However, the report argues that many of these job losses could be avoided if businesses invest in reskilling rather than redundancy. Retraining affected workers into digital and technical roles could save employers up to £757 million in redundancy costs, while also helping to address persistent skills shortages.

Despite high demand for digital talent, more than 12,000 tech vacancies in financial and professional services went unfilled in 2024, the City of London Corporation found.

The report urges employers to prioritise reskilling women currently working in administrative and clerical roles, many of whom already possess valuable organisational, analytical and communication skills that could be redeployed into digital positions.

Upskilling programmes would allow firms to retain institutional knowledge while building a more resilient workforce capable of adapting to technological change.

Dame Susan Langley, Mayor of the City of London, said: “By investing in people and supporting the development of digital skills within the workforce, employers can unlock enormous potential and build stronger, more resilient teams. Focusing on talent, adaptability and opportunity will ensure the UK continues to lead on innovation and remains a global hub for digital excellence.”

The findings come amid growing anxiety about the impact of AI on employment. Recent polling by Randstad suggests that around a quarter of UK workers fear their jobs could disappear within five years because of automation.

The City of London Corporation warns that simply raising wages will not solve the problem. Instead, it predicts the UK’s digital skills shortage could persist until at least 2035, potentially costing the economy more than £10 billion in lost growth if left unaddressed.

Union leaders and business groups have increasingly called for firms to commit to long-term workforce investment, arguing that training and inclusion will be critical to ensuring AI boosts productivity without deepening inequality.

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Women in tech and finance face higher risk of AI job losses, City of London report warns

February 4, 2026
EU has ‘open mind’ on UK customs union talks, commissioner says
Business

EU has ‘open mind’ on UK customs union talks, commissioner says

by February 4, 2026

Brussels would be willing to discuss closer trade ties with the UK, including the possibility of cooperation on a customs union, a senior European commissioner has said, signalling the clearest openness yet from the EU to re-engage with Britain.

Speaking to the BBC after high-level talks in London, Valdis Dombrovskis, the European Commissioner for Economy, said the EU was “ready to engage with an open mind” if the UK wanted to explore deeper economic alignment.

His comments come amid growing pressure on Labour to reconsider its stance on a customs union with the EU, as businesses and some MPs argue closer ties could help offset global trade uncertainty.

Dombrovskis also said the EU and UK could remove “most” food checks between Britain and the bloc if agreement is reached on aligning sanitary and phytosanitary rules, potentially easing one of the biggest sources of friction for exporters since Brexit.

The commissioner was speaking following meetings with senior UK ministers, including Chancellor Rachel Reeves, European trade commissioner Maroš Šefčovič, and cabinet ministers Peter Kyle and Nick Thomas-Symonds.

The group, informally dubbed the “Quint” by diplomats, is intended to meet regularly to coordinate responses to a rapidly shifting global trade and security environment. While it is not formally tasked with renegotiating Brexit arrangements, its creation signals a renewed willingness on both sides to cooperate.

At a public event alongside Dombrovskis, Reeves said stronger UK-EU ties were becoming increasingly important as “we are sliding towards a world where the rules are less clear”, pointing to heightened geopolitical and trade tensions.

A customs union would eliminate tariffs on goods traded between the UK and the EU and significantly reduce border bureaucracy. However, critics argue it would restrict the UK’s ability to strike independent trade deals, as Britain would be required to align with the EU’s common external tariff and trade policy.

Labour’s election manifesto ruled out rejoining the EU customs union or the single market, and also rejected freedom of movement. However, senior figures have increasingly acknowledged the economic case for closer alignment, with Foreign Secretary David Lammy previously suggesting a customs union could support growth.

Asked directly whether the EU would welcome talks on a customs union, Dombrovskis stopped short of a commitment but said: “We are ready to engage with an open mind and seek those areas of cooperation.”

He added that the EU was also open to discussing alignment in specific single-market areas, while stressing that full single-market membership would require acceptance of the four freedoms, including freedom of movement.

On defence, Dombrovskis said the EU remained open to further discussions on UK participation in the bloc’s €150bn Security Action for Europe (SAFE) defence loans programme, after talks stalled last year over limits on British firms’ involvement.

“We know the prime minister has expressed interest in returning to this issue, and there is certainly openness from the EU side,” he said.

Progress has been stronger in other areas. Dombrovskis confirmed talks on a youth mobility scheme were “very advanced”, and said a forthcoming food standards agreement could eliminate most border checks, provided the UK aligns with EU rules.

The Liberal Democrats, who have long backed a customs union, welcomed the comments as a turning point. Treasury spokesperson Daisy Cooper said the EU’s stance was “a significant moment the government simply cannot afford to ignore”.

The developments come against the backdrop of escalating global tensions, including US tariff threats and renewed uncertainty over international trade rules, which both London and Brussels see as strengthening the case for closer cooperation.

Read more:
EU has ‘open mind’ on UK customs union talks, commissioner says

February 4, 2026
Barclay brothers given six weeks to strike deal to avoid bankruptcy
Business

Barclay brothers given six weeks to strike deal to avoid bankruptcy

by February 4, 2026

Howard and Aidan Barclay have been given six weeks to reach an agreement with creditors after HSBC launched bankruptcy proceedings over debts linked to the collapse of the family’s logistics empire.

At a High Court hearing on Tuesday, Mr Justice Michael Briggs granted the brothers until 17 March to circulate proposals for individual voluntary arrangements (IVAs), a formal insolvency process allowing debtors to agree repayment terms with creditors and avoid bankruptcy.

The brothers are the eldest sons of the late Sir David Barclay, who, alongside his twin brother Sir Frederick Barclay, built a sprawling business empire through highly leveraged acquisitions. Much of that empire has since unravelled.

HSBC initiated bankruptcy action in December over debts stemming from the collapse of Logistics Group, the parent company of delivery firms Yodel and ArrowXL. The group fell into administration in March 2024 after HSBC called in its loans.

Administrators recovered just £1.1 million of HSBC’s £143.5 million secured lending, representing less than 1p in the pound, according to filings by Teneo at Companies House.

IVAs allow individuals to retain greater control over their assets than bankruptcy, but require the support of creditors representing at least 75 per cent of outstanding debt. It remains unclear whether HSBC will support any proposal from the Barclay brothers or continue to pursue bankruptcy. The bank declined to comment.

The next court hearing is scheduled for 31 March.

The logistics collapse was one of several blows to the Barclay family’s holdings. In recent years, the family has lost control of the Telegraph Media Group and The Very Group.

In 2023, US private equity firm RedBird Capital Partners and Abu Dhabi-backed International Media Investments acquired around £1.2 billion of debt previously held by Lloyds Banking Group that sat behind the family’s businesses.

IMI has since appointed insolvency practitioners at Interpath Advisory to dispose of assets held by Trenport Property Holdings, one of the family’s property vehicles. Filings last year listed Aidan Barclay’s main residence as Monaco.

As part of the Logistics Group administration, ArrowXL was sold in June to Jacky Perrenot Group for an initial £2.2 million, far below a £57.5 million valuation previously put forward by the directors. Yodel was sold in February 2024, shortly before administrators were appointed.

The Barclay family relinquished control of Very in November after US private equity firm Carlyle Group took control, with IMI remaining as a lender.

Meanwhile, the long-running saga over the Telegraph titles continues. A proposed £500 million sale to RedBird collapsed in November after regulatory intervention, prolonging uncertainty since Lloyds seized the papers in 2023. The owner of the Daily Mail is now poised to acquire the Telegraph, a deal expected to face scrutiny from competition regulators.

The Barclay brothers were approached for comment.

Read more:
Barclay brothers given six weeks to strike deal to avoid bankruptcy

February 4, 2026
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